Patient Policies

Appointments - Appointments can be made by calling our practice directly.
Billing and Financial Policy - If you have insurance, we will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit. The financial policy set forth is to expect payment for your services at the time your services are rendered. Co-payments and balance dues are expected to be paid at the time of service. We will provide insurance claim filing for the insurance plans that we participate in. If there is a balance due after payment is rendered by the insurance company, we will expect your prompt payment of that balance.

Cancellation Policy - We request the courtesy of a 24 hour cancellation notice on all medical, esthetic, and laser services. No shows or appointments cancelled in less than the required time does not give us enough time to ensure another patient can be scheduled. If appropriate notice is not given the patient will be charged a $50.00 cancellation fee.

Emergencies and On Call - If you have an emergency, please call the office. To contact our practice when the office is closed or for next day urgent requests, please call 248 363-5555 and leave a message. Otherwise, please call 911 or go to the nearest Hospital Emergency Department.

Lab and Test Results - For the most part, lab and test results will be discussed at a follow-up appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available.

Prescription Refills - For prescription refills, we request that you contact our office. Or if necessary, contact your pharmacy. They will assist you with a refill by contacting us.

Please feel free to call our office at 248-363-5555 if you have any questions. We look forward to helping you with all of your skin-related concerns.

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